Terms & conditions.

These terms apply when you ask WebsiteIgnite to provide website design, development, search engine optimisation, logo design, or related services. WebsiteIgnite is operated by Mark as a sole trader trading as WebsiteIgnite, based in Gloucester and serving clients across the United Kingdom.

In these terms, “we”, “us”, and “our” mean WebsiteIgnite, and “you” and “your” mean the person or organisation purchasing the services.

An enquiry does not commit either party. Before work begins, we will agree the project scope, deliverables, price, payment schedule, and any important timings in writing, normally in a proposal or quotation.

A binding agreement is formed when you accept the proposal, pay any requested deposit, or otherwise clearly instruct us to begin work. The proposal and these terms together form the agreement. If they conflict, the proposal takes priority for that project.

We will provide the deliverables described in the accepted proposal. Minor revisions and updates reasonably required to complete the agreed work are included, provided they remain within the original scope.

New pages, features, integrations, major changes to an approved direction, or work requested after completion may require a revised quote and timetable. We will explain any additional cost before carrying out chargeable extra work.

You must provide accurate instructions, content, feedback, approvals, and access credentials within a reasonable time. Delays in receiving these may move the delivery date.

You confirm that you own, or have permission to use, everything you supply to us, including text, images, logos, fonts, data, and other materials. You are responsible for checking the final content for accuracy and ensuring that your business and website comply with laws and regulations specific to your activities.

Prices are stated in pounds sterling unless agreed otherwise. The payment schedule for each project will be set out in the proposal. Any deposit or advance payment must clear before work is scheduled or begins.

Invoices must be paid by the stated due date. We may pause work, withhold launch or handover, and adjust the timetable while an invoice is overdue. Domain registration, hosting, paid software, stock assets, and other third-party costs are excluded unless the proposal expressly says they are included.

Subject to your statutory rights, once a deposit has been paid we reserve project capacity and begin preparatory or project work. The project cannot then be cancelled for a refund, and deposits are non-refundable. If you stop a project, you must also pay for completed work and any non-cancellable costs we have reasonably committed to on your behalf.

If you are contracting as a consumer at a distance, you will normally have a legal right to cancel within 14 days of the agreement being formed. If you ask us to start during that period and then cancel, you may have to pay for the work supplied up to cancellation. If the service is fully performed during that period following your express request and acknowledgement, your cancellation right may end. Nothing in these terms limits rights that the law does not allow us to exclude.

If we end a project for reasons that are not caused by your breach, we will refund any payment for work we have not performed, after deducting sums properly due for completed work and committed costs.

Delivery dates are estimates unless we expressly agree a fixed deadline in writing. We are not responsible for delays caused by late client materials or approvals, third-party services, events outside our reasonable control, or changes to the scope.

We will give you a reasonable opportunity to review the work. A project is complete when the agreed deliverables have been supplied and the included revisions have been addressed. Ongoing maintenance or post-launch updates are not included unless stated in the proposal.

Unless agreed otherwise, you are responsible for purchasing and maintaining your domain, hosting, email, software subscriptions, and other third-party accounts. Their services are governed by their own terms, availability, security, and pricing.

We are not responsible for an outage, price change, suspension, policy change, or failure caused by a third-party provider, although we will take reasonable care when configuring services within the agreed scope.

You retain ownership of materials you supply. Once all project invoices have been paid, you may use the final bespoke deliverables created specifically for you for their intended purpose.

We retain ownership of our pre-existing knowledge, tools, reusable code, development methods, and working files. Third-party and open-source components remain subject to their respective licences. Unless agreed otherwise in writing, we may identify ourselves as the creator and show completed work in our portfolio and marketing.

We use reasonable skill and care when providing SEO, accessibility, performance, and compatibility work within the agreed scope. Search rankings, traffic, enquiries, sales, and other commercial outcomes depend on factors outside our control and are not guaranteed.

Websites may display differently across devices and browsers. We target current, commonly used versions unless the proposal specifies particular compatibility requirements.

We will provide the services with reasonable care and skill. We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of anticipated savings, or losses caused by materials, instructions, or services supplied by you or a third party.

To the fullest extent permitted by law, our total liability arising from a project will not exceed the fees paid or payable for that project. Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded. Consumer statutory rights remain unaffected.

Either party may end the agreement if the other commits a serious breach and, where the breach can be fixed, does not fix it within a reasonable period after receiving written notice.

We may pause or end a project if invoices remain unpaid, you repeatedly fail to provide what is needed, or continuing the work would be unlawful or expose either party to unreasonable risk. Ending the agreement does not remove payment obligations or rights that arose beforehand.

Neither party may transfer the agreement without the other’s written consent, except that we may use suitable subcontractors while remaining responsible for the agreed services. If part of these terms is unenforceable, the remaining terms continue to apply. A delay in enforcing a right does not waive it.

These terms and the accepted proposal form the entire agreement about the project. Changes must be agreed in writing.

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except that a consumer may have the right to bring proceedings in the part of the United Kingdom where they live.

Questions about these terms or a project can be sent through the WebsiteIgnite enquiry form. We will try to resolve any concern directly and fairly.